FAQ
For customers
+−Is the platform free?
Yes, completely free for customers. Search and contact with no fees and no account.
+−How do I find a technician?
From the search page: pick a service and city, narrow by sector or district if you want. No account needed.
+−How do I know a technician is trustworthy?
A technician appears as soon as they pick their trade and city, and our team monitors accounts and hides misleading ones. All reviews shown were checked before publishing.
+−Do you take a commission?
No. The platform connects you with the technician; the agreement and price are directly between you.
+−How do I review someone I dealt with?
From their page, press the review button and write your experience. The team checks it before publishing.
+−What does “verified review” mean?
A review submitted through a link the technician issued after finishing the job — meaning the transaction really happened.
+−I couldn't find a technician in my city
The platform starts in the Qassim region and expands gradually. Write to us and tell us your city.
+−I found a misleading account, what do I do?
At the bottom of every technician's page there is a “Report this account” link. Send your report and the team will review it.
For technicians
+−How do I register as a technician?
Create an account with your Saudi mobile number, then complete your profile: your trades, coverage areas and details.
+−When does my profile appear in search?
As soon as you pick your trade and city — no waiting.
+−How long does the review take?
We aim for two business days. It may take longer if we need extra information.
+−Is registration free?
Yes, and we take no commission on any work you get through the platform.
+−My trade or area isn't listed
From your dashboard, the “My suggestions” page, send a suggestion. Once accepted it appears for everyone, not just you.
+−I received an unfair review
From the reviews page in your dashboard, submit a report explaining your objection. Reviews appear to you before publication so you can object early.
+−What is the verified review link?
A link you issue from your dashboard after finishing a job and send to the customer. Their review appears marked “Verified” after moderation.
+−Can I write my profile in my own language?
Yes. Write it in your language, and our team can add an Arabic or English version so you reach more customers.
+−I forgot my password
Write to us from the “Contact us” page and we will help you recover your account.
+−Why is the dashboard in five languages?
Because many technicians do not read Arabic. Your dashboard opens in your language from the first moment.